What we collect when you use Time For A Show, why we collect it, and the control you have over it.
Time For A Show Ltd is registered in England and Wales (company number 13972539). Our registered office is Mistletoe Cottage Fockerby, Garthorpe, Scunthorpe, England, DN17 4SA. We are the data controller for the personal information we hold about you. If you have any questions about how we handle your data, write to us at privacy@timeforashow.com.
When you use our website or app we may collect: your name and email address; your billing address and payment details (processed securely by Stripe; we never see your full card number); your purchase history and account information; website usage data including pages visited and how long you spent on them; your IP address and browser type; and, if you contact us, a record of that correspondence.
If you arrive from one of our adverts and then create an account or send us a message, we save the details of the advert you clicked with it, such as the search phrase, the page you landed on and the time of the click. We use this to tell which adverts lead to registrations. Our Cookie Policy explains when these details are remembered in your browser.
We use your data to: process and fulfil your ticket orders; send you booking confirmations and e-tickets; manage your account; send service emails (e.g. show reminders, refund notifications); improve the site; prevent fraud; and, where you've opted in, send occasional marketing emails about shows and platform updates.
We process your data on three lawful bases under UK GDPR: contract, to fulfil your booking and manage your account; legal obligation, to comply with financial and tax regulations; and legitimate interests, to keep the platform secure and improve our services. For marketing emails we rely on consent, which you can withdraw at any time by clicking "unsubscribe" in any email we send.
Most of the data we hold comes directly from you: when you create an account, buy a ticket, or contact us. Some technical data (IP address, browser type) is collected automatically when you visit the site or use the app. We do not buy data from third-party marketing lists.
We keep your account data for as long as your account is active, plus six years after you close it (for accounting and legal purposes). Booking records are kept for six years. Marketing preferences are kept until you change them. You can request deletion at any time (see section 8).
We share your booking details with the organiser of the show you've booked, so they can manage attendance. We use Stripe for payment processing, AWS for hosting, and standard email delivery services, all subject to appropriate data processing agreements. We do not sell your data. We may disclose data if required by law or a regulator.
Under UK GDPR you have the right to: access the data we hold about you; correct inaccurate data; request erasure; restrict or object to processing; and data portability. To exercise any of these rights, email privacy@timeforashow.com. We'll respond within one calendar month.
We use cookies to keep you signed in, remember your preferences, and understand how people use the site. See our Cookie Policy for full details.
Our app uses the same account and data as our website, plus the following.
Signing in. When you sign in, the app keeps your email address and password in your phone's secure storage so it can sign you back in automatically. If your phone supports it, the app asks you to unlock it with your fingerprint or face. Your phone does this check, and we never receive your biometric data.
Saved tickets. The app saves your upcoming tickets, and the images for their events, on your phone so you can show them without a signal. The next time it loads your tickets with a connection, it deletes the saved details of any past or cancelled tickets. It keeps a list of your past orders, with their event names, dates and images, so you can see your booking history.
Running an event. If you use the app as an organiser, it saves the attendee list for your event on your phone. That includes attendees' names and any details asked for at booking, and a record of which tickets have been checked in. We may receive the check-in record so that check-ins can be kept in step across the devices used at your event.
Camera. On both Android phones and iPhones, the app uses your camera only while the ticket scanner is open, and only after you allow camera access when your phone asks. QR codes are read on your phone using Google's ML Kit, and we do not store or receive camera images. Google may collect limited technical information about how ML Kit is performing. You can turn camera access off at any time in your phone's settings.
Apple Wallet and Google Wallet. If you add a ticket to Apple Wallet or Google Wallet, from our website or the app, the ticket details are sent to Apple or Google and their privacy policies apply to them. Apple Wallet may also tell us when a pass is added or removed, so that we can update it.
Removing the data. Signing out removes your saved sign-in details. Deleting the app removes everything it has saved on your phone.
If you have concerns about how we use your data, please write to us first at privacy@timeforashow.com. If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or call 0303 123 1113.
End of Privacy Policy (v2.3) · Time For A Show Ltd · 31 Oct 2026.